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Retail Expert (Customer Service Associate)

Retail Expert (Customer Service Associate)

North Carolina, USA
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Retail Expert – Richmond, VA


Are you interested in a career where you can inspire, impact, and make a difference in the life of others?

You will work in a revolutionary retail atmosphere centered around delivering exceptional customer experiences. You pride yourself as a customer service professional with a passion for providing memorable experiences for all customers. You excel in a team driven environment, with the ability to turn inquisitive guests into loyal customers. You get great satisfaction out of helping adult smokers discover an innovative system that heats tobacco instead of burning and celebrating the benefits for their everyday life.


The Retail Expert is responsible for driving the switch for adult smokers from traditional cigarettes to an innovated system that heats tobacco instead of burning it. The Retail Expert will facilitate product and device sales in collaboration with best program practices to uphold the standards of quality and compliance of the programs that they are assigned to.

• You are passionate. Consistently exhibiting a strong drive and commitment for quality and results.
• You are a strong communicator. Above average oral and written communication skills and be able to articulate thoughts and ideas to others.
• You are a good listener. Strong attention to detail with the ability to develop and analyze legal age smoker needs.
• You are customer service driven. Sincere focus on maintaining exceptional working relationships with legal aged smokers, clients and industry professionals.

• High school diploma or equivalent experience
• 1-2+ years of related industry (sales or customer service) experience preferred
• Advanced ability to work as an integral part of a larger remote team
• Ability to make experienced judgments and decisions based on previous experience
• Effective oral and written communication skills and be able to articulate thoughts and ideas to others
• Above-average change management, organizational and time-management skills
• Consistently exhibit a strong drive and commitment for quality and results
• Proficiency in all Microsoft Programs including Word, Excel, PowerPoint and Outlook
• Required to work nights and weekends and must be flexible in work schedule

Job payment

Paid - $20/hour

Retail Expert (Customer Service Associate)

Anyone, aged 18 and over

Applications closed 1 October 2019.

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Listing created: 7 May 2019
Applications closed: 1 October 2019
Casting #1006270
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